Refund policy
Last updated: June 1, 2026
At Harmony Roots, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines your rights and obligations with respect to returns, refunds, and exchanges in accordance with international consumer protection standards.
1. Eligibility for Returns and Refunds
We accept returns or refund requests for most physical products within 60 days of delivery. To be eligible for a return, your item must meet the following conditions:
It must be unused and in the same condition you received it.
It must be in its original packaging.
It must be accompanied by a valid proof of purchase such as an order number or receipt.
Exceptions that are not eligible for return or refund include the following:
Perishable goods such as supplements if unsealed.
Gift cards.
Health and personal care items that have been opened.
Hazardous or flammable items.
Final sale or clearance items as marked.
2. How to Initiate a Return or Refund
To begin a return or refund request, contact our support team at:
Email: harmonyrootsupplies@gmail.com
We will email you the return address, once you have contacted us.
Please wait for confirmation and instructions before sending any item back. Items sent back without authorization may not be eligible for a refund.
3. Refunds
Once we receive and inspect your returned item, we will notify you via email. If the return is approved, we will issue a refund to your original method of payment within 5 to 10 business days, depending on your bank or payment provider.
Refunds are issued for the product cost only, unless the item was defective, damaged, or sent in error. Original shipping costs are non-refundable.
4. Exchanges
We replace items only if they are defective, damaged upon arrival, or incorrect. To request an exchange, contact us at harmonyrootsupplies@gmail.com with a description and photo of the issue within 7 days of receiving your order.