Shipping policy

NOTE: DUE TO OUR LARGE INVENTORY, WE HAVE MULTIPLE WAREHOUSE HOLDINGS. THEREFORE ORDERS MAY ARRIVE INDIVIDUALLY.

How long does it take to ship my item(s)?

Please allow 10-18 business days to receive your item(s). Please be aware that shipping may take longer for countries outside the US (including Alaska, Hawaii, and its territories). For some European countries, it may take up to 40 regular days to receive your item(s). Please contact us if it has been more than 30 days and you have not received your item(s). Items may be shipped in separate packages with no additional shipping charges.

When will my order be fulfilled?

Once your order is placed, we process the payment within 24 hours and your order is fulfilled within 2-3 business days.

Will I be sent an email confirmation?

An order confirmation email will be sent once you have placed your order. Another email will be provided once your order has been processed and shipped. Please remember to check your spam folder.

Am I able to cancel or change my order?

Cancellations or changes are only allowed within 24 hours of the initial order time. Once that period has passed, we may not be able to cancel or change the order.

Can I change my shipping address after placing my order?

There is only a small window for an address change. Please email us within 24 hours of your order to request a change.

Do you provide tracking numbers?

Tracking details will be sent to the email address provided at checkout when they become available from the carrier. Shipping can occasionally take longer than expected due to unforeseen circumstances or holiday periods. We appreciate your patience.

Additional questions? Please contact us at: harmonyrootsupplies@gmail.com